Terms of Service

1. Agreement to Terms

By accessing or using the Snaply invoicing platform ("Service"), operated by Billio Software Services s.r.o., IČO: 24638561, registered at Kurzova 2222/16, Stodůlky, 155 00 Praha 5, Czech Republic ("Snaply", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By creating an account, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

2. Description of Service

Snaply is an online invoice generation and management platform that allows users to:

• Create, customize, and download professional PDF invoices
• Manage client information and invoice history
• Track invoice statuses (draft, sent, paid, overdue)
• View business analytics and dashboard insights
• Generate SEPA-compliant payment QR codes
• Manage subscription plans for access to different feature tiers

Snaply is a tool for invoice generation. It is not an accounting, bookkeeping, or tax advisory service. You are solely responsible for ensuring your invoices comply with applicable tax laws, regulations, and accounting standards in your jurisdiction. This includes, but is not limited to, invoice numbering format, sequential numbering requirements, mandatory fields, VAT rates, and any other country-specific invoicing regulations. Snaply provides flexible invoice numbering to accommodate different jurisdictions, but does not enforce or verify compliance with any specific country's numbering rules.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms and may result in immediate termination of your account.

• You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.
• You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
• You may not use another user's account without permission.
• One person or legal entity may maintain only one account.

4. Subscription Plans and Billing

Snaply offers tiered subscription plans with varying feature access and usage limits:

• Free Plan: Limited access with restricted invoice and client creation limits.
• Advanced Plan: Extended features including payment QR codes, higher usage limits, and customer support.
• Professional Plan: Full access to all features including white-label invoicing, unlimited usage limits, and priority customer support.

Paid subscriptions are billed on a recurring basis (monthly or yearly) through Stripe, our third-party payment processor. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.

5. Upgrades, Downgrades, and Cancellations

• Upgrades: When upgrading your plan, the change takes effect immediately. You will be charged the prorated difference for the remainder of your current billing period, and your billing cycle will reset.
• Downgrades: When downgrading your plan, the change is scheduled to take effect at the end of your current billing period. You retain access to your current plan's features until the period ends.
• Cancellations: You may cancel your subscription at any time through the Stripe customer portal accessible from your Settings page. Upon cancellation, you retain access to your paid features until the end of the current billing period, after which your account reverts to the Free plan.
• Refunds: Subscription fees are non-refundable except where required by applicable law.
• Right of Withdrawal: Under EU Directive 2011/83/EU, you may have a 14-day right of withdrawal for digital services. By subscribing and requesting immediate access to paid features, you expressly consent to the immediate performance of the service and acknowledge that you lose your right of withdrawal once the service has been fully performed. If you do not wish to waive this right, you may wait 14 days before activating your subscription.

6. Acceptable Use

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. You may not:

• Use the Service to generate fraudulent, deceptive, or misleading invoices
• Fraudulently misrepresent your identity or business entity in invoices without authorization (this does not prohibit creating invoices on behalf of a client or employer you are authorized to represent)
• Attempt to gain unauthorized access to other user accounts or our systems
• Use automated means (bots, scrapers) to access or interact with the Service without our prior written consent
• Interfere with or disrupt the integrity or performance of the Service
• Upload malicious content, viruses, or any code of a destructive nature
• Violate any applicable local, national, or international law or regulation through your use of the Service
• Use the Service for money laundering, tax evasion, or any other financial crime

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Snaply and its licensors. The Service is protected by copyright, trademark, and other laws.

You retain ownership of all data and content you input into the Service, including business information, client data, and invoice content. By using the Service, you grant us a limited license to use, store, and process this content solely for the purpose of providing the Service to you.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. We process your personal data as necessary for the performance of this contract (Art. 6(1)(b) GDPR) and for our legitimate interests (Art. 6(1)(f) GDPR). By using the Service, you acknowledge the data practices described in the Privacy Policy.

You are responsible for the accuracy and legality of the data you enter into the Service, including client personal data. If you process personal data of third parties (e.g., client information) using the Service, you are responsible for ensuring you have the necessary legal basis to do so under applicable data protection laws, including the GDPR.

You have the right to access, rectify, erase, restrict, and port your personal data, as well as the right to object to processing. For full details on your rights under the GDPR, please refer to our Privacy Policy.

9. Account Deletion

You may delete your account at any time through the Settings page. Upon account deletion:

• All your invoices, client data, business defaults, and uploaded logos will be permanently deleted
• Any active subscription will be cancelled and you will not receive a refund for the remaining period
• This action is irreversible — deleted data cannot be recovered
• Certain data may be retained as required by applicable tax and accounting laws

10. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Snaply does not warrant that:

• The Service will function uninterrupted, be secure, or be available at any particular time or location
• Any errors or defects will be corrected
• The invoices generated will meet specific legal or tax requirements in your jurisdiction
• The results obtained from the use of the Service will be accurate or reliable

You are solely responsible for verifying that the invoices you create comply with the applicable laws, tax regulations, and accounting standards in your country or region.

11. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Snaply, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your data or transmissions
• Tax penalties, fines, or legal consequences arising from invoices generated using the Service

In no event shall our total liability to you for all claims exceed the amount you have paid to us in the twelve (12) months preceding the event giving rise to the liability.

Nothing in these Terms limits or excludes our liability for damages arising from a personal data breach under Article 82 of the GDPR, or any other liability that cannot be limited or excluded under applicable law.

12. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Snaply and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including intellectual property or privacy rights
• Any claim that your invoices or use of the Service caused damage to a third party

13. Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

We may also update feature availability, usage limits, and pricing for subscription plans. Any pricing changes will take effect at the start of your next billing cycle following notice of the change.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Czech Republic. Any disputes arising from these Terms or the Service shall be resolved by the competent courts in Prague, Czech Republic.

If you are a consumer residing in the European Union, you also enjoy the protection of the mandatory provisions of the consumer protection laws of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material — such as changes to pricing, liability, or your rights — we will provide at least 30 days' notice prior to any new terms taking effect by email or through the Service.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Service and delete your account.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

17. Contact Us

If you have any questions about these Terms, please contact us at:

• Billio Software Services s.r.o.
• Kurzova 2222/16, Stodůlky, 155 00 Praha 5, Czech Republic
• Email: support@snaplyinvoicing.com
• Through our support page in the application