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Frequently Asked Questions
GENERAL
What is an online invoicing platform good for?
Do I need to download any additional software?
Can I try your software for free?
INVOICING
Which currencies are supported?
How does the QR payment code on invoices work?
When does the monthly invoice limit reset?
What happens if I run out of invoices before the reset?
How do automated email reminders work?
Do you provide VAT number validation?
What is Factur-X and how does it work?
Are my invoices compliant with EU e-invoicing regulations?
Do I need to enable e-invoicing or configure anything?
What is EN 16931 and do I need it?
DATA SECURITY AND PRIVACY
Is my data secure and private?
Is my personal data being sold or sent to any third parties?
Can I delete my account and invoice data permanently?
How can I backup my data?
What happens to my data if I cancel my subscription?
CUSTOMIZATION
Can I use my custom logo in invoices?
Can I customize the invoice number format?